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The Bureaucracy (Bank & Ward Office)

Welcome to the final boss of moving to Japan: the bureaucracy. Whether you are opening a bank account or registering your address at the Ward Office, you will encounter endless paper forms, personal seals (Hanko), and staff members who speak in incredibly dense, polite Japanese. The trick is to know what documents to hand over before they even ask.

Scenes

Scene Vocabulary

お待たせいたしました
o-matase itashimashitaThank you for waiting
用件
youkenBusiness / Purpose
口座
kouzaBank account
印鑑 / ハンコいんかん / はんこ
inkan / hankoPersonal seal
目的
mokutekiPurpose
給料
kyuuryouSalary / Wages
用紙
youshiForm / Paper blank
暗証番号
anshou bangouPIN / Password
後ほど
nochi-hodoLater
入力
nyuuryokuInput / Data entry
でしょう
deshouRight? / Probably
では
dewaWell then
どこ
dokoWhere
どの
donoWhich
ご記入
go-kinyuuEntry / Filling out
はい
haiYes
開きたい
hirakitaiWant to open
本日
honjitsuToday
いただきます
itadakimasuI humbly receive / Let's eat
カード
kaadoCard
書きます
kakimasuWrite
かしこまりました
kashikomarimashitaCertainly / Understood
カタカナ
katakanaKatakana
聞いた通りきいたとうり
kiita-dooriAs I heard
機会
kikaiOpportunity / Machine
こちら
kochiraThis way / This person / Here
ください
kudasaiPlease give me / Please do
持っています
motteimasuI have / I am holding
お持ち
o-mochiHolding / Having
お名前
o-namaeName
お願いします
onegaishimasuPlease
仕事
shigotoWork / Job
して
shiteDo
ため
tameFor the sake of
在留
zairyuuResidence

Dialogue A: Opening a Bank Account

You are at a major Japanese bank to open your first account. You must have your Residence Card (Zairyuu Kaado) and, usually, a personal seal (Hanko/Inkan). You will need to tell them exactly why you are opening the account (for salary).

Display Options
Teller
お待たせいたしました。本日はどのようなご用件でしょうか?O-matase itashimashita. Honjitsu wa dono you na go-youken deshou ka?
Thank you for waiting. What is your business with us today?
You
口座を開きたいんですが。Kouza o hirakitai n desu ga.
I would like to open an account.
Teller
かしこまりました。在留カードと印鑑はお持ちですか?Kashikomarimashita. Zairyuu kaado to inkan wa o-mochi desu ka?
Understood. Do you have your residence card and personal seal (inkan)?
You
はい、持っています。Hai, motteimasu.
Yes, I have them.
Teller
口座の目的は給料の受け取りでしょうか?Kouza no mokuteki wa kyuuryou no uketori deshou ka?
Is the purpose of the account to receive your salary?
You
はい、仕事の給料のためです。Hai, shigoto no kyuuryou no tame desu.
Yes, it is for my work salary.
Teller
では、こちらの用紙に、聞いた通りにご記入ください。お名前はカタカナでお願いします。Dewa, kochira no youshi ni, kiita-doori ni go-kinyuu kudasai. O-namae wa katakana de onegaishimasu.
Then, please fill out this form exactly as instructed. Please write your name in Katakana.
You
暗証番号はどこに書きますか?Anshou bangou wa doko ni kakimasu ka?
Where do I write the PIN number?
Teller
暗証番号は後ほど機械で入力していただきます。Anshou bangou wa nochi-hodo kikai de nyuuryoku shite itadakimasu.
You will input the PIN number into the machine later.